Shipping & Returns
You may return most new, unopened stock items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Custom orders or Bespoke builds are not returnable. We work closely with each client during the design process and throughout the build to insure satisfaction with your project. Sign offs are required at many stages so you will know exactly what to expect.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Most items ship UPS ground or Freight. Freight shipments require quotation and cannot be calculated at checkout. You will be contacted for freight options or you may inquire before ordering.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can usually be found on its detail page except for large or custom items, we will contact you with freight options for these items. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
With most of our products you may want to call or email so we can gather more information for the best possible cost savings. We can package and arrange shipping according to your requirements, just ask.
Please see our "Terms & Conditions" or contact us for more information.